Estimated delivery windows are calculated based on vessel departure schedules, flight availability, and port congestion factors. Express Air Cargo typical transit duration is 2-5 business days, while Ocean Freight FCL/LCL ranges between 14-28 business days depending on trade lane origin and destination.
SmartCargo strictly adheres to ICAO/IATA dangerous goods regulations and IMO Maritime Dangerous Goods (IMDG) codes. Prohibited items without prior authorization include explosive materials, toxic chemicals, unauthorized contraband, and unlicensed hazardous goods.
Shipments held by destination border authorities for mandatory customs inspection or permit verification will show an "On Hold / Permit Required" status in our tracking portal. Our dedicated customs brokerage team will contact the consignee to facilitate clearance.
All shipments automatically include basic carrier liability. For high-value commodities, full value marine cargo insurance is available. In the event of physical damage during transit, claim notifications must be submitted within 7 business days of cargo receipt along with photo evidence.
For questions regarding cargo restrictions or claims, contact our operations department via our support page.